Knowing how much time your team spends on tasks or projects attributed to them can also be an effective monitoring device. Maybe you notice that one person makes a lot of time-consuming phone calls to one client or one resource. When you see that the team member includes this in her weekly report, you can ask her what the issues are with that person.
Depending on the answers, you can help her solve the problem or advise that she minimizes time on the phone with that particular client. Without a report, you might never be able to find out why she charges you that many hours or why she is spending so much time with that one person – who might not be worth her time at all.
Another good reason to check in with your team is to minimize confusion. Depending on the type of support person you hire, she might not feel comfortable to communicate all her struggles and challenges to you, especially when she thinks you must be busy with something else and she doesn’t want to bother you with such a trivial matter.
However, if you talk to the person on a regular and frequent basis, asking her about any challenges she has come across, she might open up and communicate her problems to you earlier.
Even if it is just a five-minute conversation or a short email status update, it’s a more effective way of tracking your team’s progress and avoiding potential pitfalls.
If you want to know how we can help you get there faster with more confidence, sign up for a business evaluation NOW at: http://reginaminger.com/bizevaluation
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